Recently I was advised by a friend of mine to try switching my web hosting to HostSo. The pitch was that they operated a server that had 12 GB of RAM, and if one paid only $8.56/month for their ULTRA plan, one had unlimited space. I decided to give it a shot, which lasted a total of three days.
Here’s how it went: I went to the website and purchased the hosting plan. That setup was straightforward. One thing that gave off a red flag was the inability for them to enable Shell access on my own account for “security purposes.” That bothered me was that my website files, zipped, were too large to be unzipped on their server.
I had asked server support via Live Chat to unzip the files for me if possible. They did – to an extent. When they unzipped my website files they forgot to include all subdirectories and pointers. That left behind a huge mess of files all in the same directory for me to delete, as there was not much more I could do with them. I realized then and there that I would need to upload all website files the old-fashioned way.
After doing that (many hours later), setting up the necessary MySQL databases for my WordPress sites and pointing everything correctly, I noticed that my websites were all running slowly despite the claim that the server ran on 12 GB of RAM. My guess was there were already too many websites being hosted already on their server which was causing the sites to already run slowly. I set up WP-SuperCache (or W3-Total Cache, I forget which – they’re both good) to cache and speed up the sites. That helped a little. Then the unspeakable (in terms of customer service) happened.
The following day after my sites were launched I noticed that none of my WordPress sites, built on a Multisite configuration, were showing. I found that the “Permissions” to the required website directory were set to “000.” I reset the permissions of that and all subdirectories, then asked server support what happened. Their response? “Oh, we decided to disable that directory as it was causing too much of a load on our server.” Well duh! Websites do tend to do that. They also instructed me to optimize my databases and it won’t happen again. When I did, I replied that I had done so, but that what bothered me was that they took my sites down without my asking, and that concerned me from a business perspective. They replied that it won’t happen again before they warn me, and that I need to continue optimizing my databases. I decided then and there to leave their hosting in a flash.
When I asked to leave their hosting, they asked me why and I explained that their hosting didn’t meet my business requirements. It took a lot of back-and-forth with setting up a formal ticket, among other things, to finally get some sort of Credit Cart refund. Since they were using 2Checkout to process their payments, they returned the exact amount I paid them, but I received something like $8 less than they paid me due to 2Checkout’s insane processing fees. Whatever, at that point I decided to cut my losses.
I later learned from doing some Google searches that others had real complaints about HostSo’s Services. Among them were:
In short, never again. I had a terrible experience with them and don’t want to see others fall into the same trap.