Constant disturbances are very commonplace where there is more than one manager and there’s no communication between one and the other. The same goes with employees that talk a lot without getting a whole lot done.
This however is a big problem, since how does someone with tight deadlines requiring 100% concentration, as well as employees to train, answer questions “on the spot?” If anything, that’s non-productive as less work ends up getting done. This becomes frustrating for everybody.
I firmly believe that the source of these disturbances is in employees not being busy enough. This especially applies to insensitive interns and junior level employees who don’t care but think that you’re so smart that you can afford to waste time and that their time is more important. Sorry, that’s not living in reality, sweetie.
In a way, I can relate as I was once struggling in a work-atmosphere similar to that. When I started a job at a certain Internet Marketing company in Richmond Hill, I initially impressed everyone with my ability to learn quickly on instruction. However, when it came to learning a certain website framework, I became stuck and started asking questions, an apparent taboo there. My trainer, who was rather overworked himself, got wind of this and eventually chastised me, calmly, about not being able to continue figuring things out on my own. This frustration mounted further when I was literally thrown into a particularly overwhelming project that heavily involved this framework. I was so poorly trained that I literally felt worthless. This led me to job-hunt once again and leave that company after a very short period of time. The owner couldn’t believe it, said I was something else, and that he saw this coming a mile away. Believe me, I “get it” as I was once one of those disturbances.
How to Reduce Disturbances At Work
So, I guess I’m getting what I deserve in many ways. However, this also wizened me up. Here’s what should be done:
- Set aside special times to train an employee each day, for a half-hour-to-an-hour time at the very least. The time invested will be worthwhile in the long run.
- Notify the employer(s) about this time and that all emergencies need to get pushed off until after the training session has ended.
- Be clear and firm with the employee(s) that all questions that they have, long after the session has ended, need to be written down and brought up during the next session. Calling out “help I cannot do this” is unproductive for both the trainer during his production hours, and the trainee.
- For mainstream (not proprietary) products and frameworks, Google is your best friend. If Google doesn’t have what you’re looking for and your product is under support, then technical/customer support is your next option. Those are places where I usually go when in doubt, so there’s no reason you cannot do it yourself. However, again, with proprietary, do #3.