Mobile devices are a boon to business production and a risk to company security. A Dimension Data study showed that 75 percent of Canadian business leadership supported the use of personal mobile devices in the workplace, but only 35 percent have an official BYOD policy to train employees and take advantage of the use of personal smartphones and tablets. Failure to create an official BYOD policy and train employees can put your business, data and customers at risk. If you do decide to implement a BYOD policy, here are five essential elements of BYOD training.
Make sure employees understand why the enterprise is launching a BYOD policy. Some employees could see the policy as just another way for the company to save money at the expense of workers. Explain the reasons behind a BYOD policy in a positive light, highlighting the convenience and benefits that BYOD will bring.
Include Detailed Parameters
One thing you may not consider is that all apps and programs will not be supported on all devices. Experts in mobile device use encourage employers to include parameters in any BYOD training. You’ll have to do testing on multiple devices and operating systems, and then you can provide employees with a list of all apps and programs related to the job and which devices those functions will work on. Make sure employees understand the limits of on-the-go and at-home work opportunities, if you offer those in conjunction with your BYOD policy.
Gather Information About Employee Devices
During training, gather information about available employee devices. A common issue for companies launching BYOD policies is that they get more traffic on their server than anticipated, and employees use devices that were not vetted for security risks, according to Maas360 by Fiberlink. Many times, employees who didn’t go through training end up using devices. Create a database of devices that will be used and an infrastructure for employees to report any new devices or changes to devices. Understanding the landscape of your enterprise’s BYOD universe allows you to better control risks. For more information about managing security and work with one popular BYOD device, click here.
Security and Privacy
The bulk of any BYOD training should be about protecting sensitive data. You should talk with employees about how they can protect company data on their devices through common sense approaches to safety, strong passwords and savvy Web use. Your training should also include information about how the company will protect employee information. Privacy is paramount for both the business and the employee — technical staff and others with possible access should be trained never to invade another’s privacy by accessing non-work information through personal devices.
The point of a BYOD policy is to enhance productivity for individuals and the entire business. One aspect of BYOD training should be information about obtaining the highest level of productivity when working on personal devices. Include tips about keeping work and personal items separate, accessing approved apps to increase performance and the best ways to access work via different devices.