Microsoft Word Solution to Error “there was a problem sending the command to the program”

Microsoft Word Solution to Error “there was a problem sending the command to the program”

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Have you ever run into the error from Microsoft Word that “there was a problem sending the command to the program?” Well, worry no more! Here’s a solution.

Usually this is caused by the corruption in a specific registry key that’s associated by Microsoft Word. Deleting that key (backing it up first), and then restarting Microsoft Word should cause it to regenerate the key and its values, and this new uncorrupted key should solve the problem. No worries, there is no data loss whatsoever from this method.

This solution was found on Microsoft’s knowledge base website here (http://support.microsoft.com/kb/921541):

Delete the Word Data registry key

A screenshot on what you should do. Too many have complained about not finding this :-)

A screenshot on what you should do. Too many have complained about not finding this 🙂

To view these options in Word 2002 or Word 2003, click Options on the Tools menu.

To view these options in Word 2007, click the Microsoft Office Button, and then click Word Options.

Note When you delete the Word Data registry key, Word resets several options to their default settings. One such option is the “most recently used file” list on the File menu. Additionally, Word resets many settings that you customize in the Options dialog box.

To delete the Word Data registry key, follow these steps:

  • Exit all Office programs.
  • Click Start, click Run, type regedit, and then click OK.
  • Locate the following registry subkey, as appropriate for the version of Word that you are running:
    • Word 2002:
    • HKEY_CURRENT_USERSoftwareMicrosoftOffice10.0WordData
    • Word 2003:
    • HKEY_CURRENT_USERSoftwareMicrosoftOffice11.0WordData
    • Word 2007:
    • HKEY_CURRENT_USERSoftwareMicrosoftOffice12.0WordData
    • Word 2010:
    • HKEY_CURRENT_USERSoftwareMicrosoftOffice14.0WordData
  • Click Data, and then click Export on the File menu.
  • Name the file Wddata.reg, and then save the file to the desktop.
  • Click Delete on the Edit menu, and then click Yes.
  • Exit Registry Editor.
  • Start Word.

If Word starts and works correctly, you have resolved the problem. The problem was a damaged Word Data registry key. You may have to change several settings to restore your favorite options in Word.

If the problem is not resolved, restore the original Word Data registry key. Then, see the “Delete the Word Options registry key” topic.

To restore the original Word Data registry key, follow these steps:

  • Exit all Office programs.
  • Double-click the Wddata.reg icon on the desktop.
  • Click Yes, and then click OK.

Voila! Your problem is solved!

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