Don’t you just love it when you’re involved in an email war with a BPCW (boss/partner/coworker) and are continuously CC’ing the client? My, the tension it creates!
Those kinds of situations should be an early indicator of a toxic partnership worth dropping like a hot potato. Work with harmony with your BPCW’s and partners and all will go well. The client and everyone else will take notice and appreciate you for it.
Tip: If it’s necessary to email or CC the client on certain issues, only do so when it’s absolutely necessary. The client generally has a million other things on his plate, therefore a quick read of your emails may brand you and your co-workers as complainers, and who needs to pay for that kind of service? The client only cares about results – that’s all he paid for, nothing else. Only contact the client in case of emergencies, and email the BPCW independently when doing the project. While this keeps the client out of the loop for a while, it’s much safer to not clutter up his inbox until the very end.
Drop nasty emails and toxic relationships with BPCW’s ASAP!