Microsoft Outlook Freezes and or Crashes When Opening Attachments

Let’s say you’re running Outlook 2007, are connected to a web server via POP, and it freezes/crashes when opening attachments. A solution to that problem would be to locate the “scanpst” utility, usually found here:

Outlook 2010: C:Program FilesMicrosoft OfficeOffice14scanpst.exe

Outlook 2007: C:Program FilesMicrosoft OfficeOffice12scanpst.exe

Outlook 2003: C:Program FilesCommon FilesSystemMSMAPI<locale ID>scanpst.exe

Outlook 2002/XP: C:Program FilesCommon FilesSystemMAPI<locale ID>scanpst.exe

Outlook 2000: C:Program FilesCommon FilesSystemMAPINTscanpst.exe

Outlook 97 / Outlook 98: C:Program FilesCommon FilesWindows Messagingscanpst.exe

This will further require you to find the Outlook PST data file that contains your emails. Navigate to that folder, usually through these paths:

C:­Documents and Settings­Some UserApplication Data­Microsoft­Outlook­outlook.pst


C:UsersSome User­Application Data­Microsoft­Outlook­outlook.pst

Next, run the scan, and it should fix any outlook corruption issues.



Recent Posts